TERMS & CONDITIONS 

Changes to the Booking

Changes made to the Party Schedule, Treatment/s and/or Address with less than 48 hours notice may result in the termination of the party with no refund.  Love Pamper Company will try to accommodate changes with less than 48 hours notice, however, the Host may incur a fee of 10% of the balance payment for Party Schedule, Treatment/s and Address changes and this will increase to 20% of the balance payment for address changes more than 5 miles from the original party location.

Changes made to the services offered to the guests will incur a £20.00 admin fee.

Changes made to the Party Schedule, Treatment/s or Address with less than 7 days notice will incur an Administration Fee of £30.00.

Changes made to the Party Schedule by Love Pamper Company for whatever reason will not incur additional charges.

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Cancellation

If the Host cancels the Party with at least 7 days notice, they will be entitled to a refund of monies paid, excluding the Deposit with a £20.00 admin fee.  However, the Party can be transferred to an alternative date for an additional payment of £15.00.

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If less than 7 days notice is received, 50% of the total cost of the Party will be refunded, excluding the Deposit.  The Party cannot be transferred to an alternative date unless agreed by a Love Pamper Company Representative.

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Refunds for individual Treatment/s cannot be provided if the Treatment/s is cancelled with less than 7 days notice.  It is suggested that any cancelled Treatment/s time is shared between the remaining Guest/s.

 

Adverse weather conditions - If the booking cannot be carried out due to adverse weather conditions, the party will not be refunded but will be moved to a date that is suitable for the party to be rebooked with host and Love Pamper company. 

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If the Party is cancelled by Love Pamper Company  a full refund, including the Deposit, will be provided.

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The Party

We do not store credit card details nor do we share customer details with any 3rd parties.

It is hereby acknowledged by the Host that the Therapist/s is entitled to pre-scheduled breaks during the course of the engagement. These may be taken as individual breaks or as an elongated break depending on prior arrangement with the Host.  Although Love Pamper Company have not allocated breaks, please respect that pampering is hard work and especially in between a more strenuous Treatment/s such as massage and reflexology, the Therapist/s may require a short break.

The Host will ensure that adequate space is provided, as advised by Love Pamper Company or the Therapist/s, in order for the Therapist/s to perform their Treatment/s.  A couch is often used for Treatment/s and is usually 6 foot long so please ensure there is adequate room for the Therapist/s to walk around the bed.

The Host may be asked to provide standard tables and chairs and water refreshments.

The Host is responsible for protecting their belongings and to cover any carpets, tables, etc appropriately

The Host will cover the cost of therapist parking/if any – as agreed prior to the party.

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Freelance Therapist/s require a smoke free environment.

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The Host will ensure that the Freelance Therapist/s is warmly welcomed upon their arrival. (heavy equipment, etc).  Assist with stairs?

Love Pamper Company will not liable for ambience of Party due to the location/room chosen for Treatment/s as this is not provided by Love Pamper Company.

The Host will ensure that all Guest/s have signed appropriate consent documentation prior to receiving Treatment/s.  Therapists are not responsible for any allergic reactions if consent has been given for Treatment/s or allergies were not declared.

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Love Pamper Company are aware that pamper parties are social events, however, if the Therapist/s feel too much alcohol has been consumed before a Treatment/s they are well within their rights not to offer that Treatment/s to the Guest/s concerned.  The Host will take all reasonable endeavours to ensure that Guest/s limit the intake of alcoholic beverages prior to receiving Treatment/s. The legal limit for driving is a suitable guideline.  Therapist/s may refuse Treatment/s to any Host or Guest/s deemed to be behaving inappropriately or under the influence of drugs or alcohol, with no refund.   It is dangerous to carry out Treatment/s on a person who is intoxicated.

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The Host will ensure that pets and small children will be kept away from all products and equipment to prevent accident or injury.

The Host will ensure that Guest/s arrive in time for their pre-scheduled Treatment/s. The Freelance Therapist/s will make every effort to accommodate any changes due to lateness but in such an event Love Pamper Company will have no liability for any loss of Treatment/s time.

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The Therapist/s has the right to charge for any delays caused by the Host or Guest/s, resulting in a delay of more than 30 minutes from the agreed Party Schedule. The amount of £10.00 for every 30 minute delay should be paid by cash or cheque directly to the Therapist/s providing Treatment/s.

Love Pamper Company will do its utmost to ensure the completion of the engagement in its entirety. If any Therapist/s is unable to perform his/her full engagement due to sickness, injury or any other reason Love Pamper Company will use all reasonable endeavours to fulfil its obligation by providing an alternative Therapist/s. Should any part of the engagement not be fulfilled in its entirety, Love Pamper Company will deduct on a pro-rata basis the cost of the unfulfilled portion of the engagement.

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Love Pamper Company shall not be liable to the Host or Guest/s for any loss, injury, damage, expense or delay suffered by the Host or the Guest/s.  This exclusion shall extend (but not be limited) to the consequences of any act or omission (whether wilful, negligent, reckless, dishonest or otherwise) which takes place during the Party on the part of the Freelance Therapist/s or the Host or the Guest/s. The Host acknowledges that Love Pamper Company charges are set on the basis that it has no such liability.

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Gift vouchers can be purchased to offer a range of Treatment/s to the value of your choice. They make ideal gifts for birthdays, anniversaries, valentines or Christmas. Vouchers are valid twelve months from the date of purchase. They are not transferable or refundable.  See website for specific terms & conditions applied to vouchers, promotional offers or products.

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Therapist Terms

Registration
Love Pamper Company will endeavour to provide appropriate engagement opportunities for you to provide your services as a Freelance Therapist. Love Pamper Company shall provide engagement opportunities based on geographic and skills suitability. Love Pamper Company accept no liability for failing to provide engagements.

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The Therapist will maintain and produce evidence there of to Love Pamper Company at his or her own expense adequate Professional Indemnity Insurance cover in respect of his or her personal liability and all claims arising out of any failure to carry out any obligations and/or in respect of any negligence or damage or any other failure whatsoever in relation to any engagement undertaken under this agreement.

Therapists are not employees of Love Pamper Company Each Therapist is self-employed or engaged under a contract for services. The Therapist will provide his or her services as an Independent Contractor and should not be considered in any way or at any time to be an employee of Love Pamper Company.

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The Therapist hereby indemnifies Love Pamper Company in respect of any claims that may be made by the relevant authorities against Love Pamper Company in respect of Income Tax or National Insurance or similar contributions relating to the services of the Therapist/s hereunder.

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Party Bookings – Therapist Assignment

Registered Therapists are contacted via email or telephone for availability and at this stage will be advised of brief details of the assignment including hourly rate of freelance pay.

Please note you may not receive further details until 7-14 days before the party date so do not assume the booking will not be taking place – always check (ALWAYS advise Love Pamper Company if you are no longer able to attend).

On expectancy of the assignment will then be sent an assignment confirmation letter 7 days prior to the assignment date via email including full details of the assignment, schedule of Treatment/s/services and confirmation of freelance pay.

Should check Party Schedule and confirm receipt and acceptance.

Working at a Party
You will be representative of Love Pamper Company  and on all engagements you will:

a) arrive at the venue at a previously agreed time (15-30 minutes prior to party start time to set up to ensure you are setup before the first Guest/s arrives or Treatment/s are due to commence)

b) provide reasonable notice to Love Pamper Company regarding any problems with your attendance so that an alternative Therapist can be organised (by contacting your Party Contact on the number provided)

c) ring the Host if you are running late– a contact number for the Host can be found on the Party Schedule

d) act in a professional and respectable manner at all times maintain a professional and friendly persona at all times, ensuring you are well presented, dressed appropriately (smart uniform is required – professional tunic or smart black t-shirt)and refrain from the use of intoxicating substances during and prior to the engagement (including smoking)

e) be self-sufficient, providing your own products and equipment for the Treatment/s offered and as appropriate for the therapy provided (to include towels and an appropriate range of nail polish colours in good condition)

f) contact the Host the week of the party to introduce yourself and discuss the arrangements

g) take reasonable precautions to protect the area where Treatment/s are being completed and/or notify the Host immediately of any concerns regarding the area make the Host aware of any issues regarding the area for Treatment/s as soon as they arise

The Therapist/s will respect the confidentiality of the Host and/or Guest/s and will not discuss or disclose information of a personal nature to any third party without the explicit consent of the Host and/or Guest/s.  The Therapist/s should not treat the Host and/or Guest/s without a signed Consultation Form (if necessary you can use your own forms).  The Therapist/s has the right to decline to treat a Host or Guest/s if they have consumed too much alcohol/will not complete a Consultation Form.  Call your Love Pamper Company Contact if there are any problems.

Therapist/s have the right to charge for any delays caused by the Host or Guest/s, resulting in a delay of more than 30 Minutes from the agreed Treatment/s schedule. The amount of £10.00 for every 30 Minute delay should be paid by cash or cheque directly to the therapist providing Treatment/s before you leave the party. Delays caused by other Therapist/s should be notified immediately to the Love Pamper Company Contact and will be dealt with at this point.

The Therapist/s may display business cards and other promotional material while on an engagement. The Therapist/s may promote their own services but will refrain from selling or promoting any third party product or service while on engagement. The Therapist/s will refrain from offering parties or group bookings to any Host or Guest/s they acquire through working with Love Pamper Company. All such bookings shall be dealt with directly by Love Pamper Company unless otherwise agreed.

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Your Safety and Security
Make contact with the host before the date of the party (ideally on a landline)

Check the route in advance

Make contact with other Therapist/s attending before the date of the party

Advise someone where you will be going and how long you expect to be – advise someone if you will be late

Notify your Love Pamper Company Contact when you arrive at the party and once you have completed your assignment

After the Party
The Therapist/s will be responsible for invoicing Love Pamper Company for payment of the previously agreed sums following each engagement. Love Pamper Company payment terms are 30 days from receipt of invoice (and Consultation Forms if applicable). Payment is generally made on completion of the assignment within 7 working days by bank transfer / company cheque.

 I agree that it is my responsibility to deal with all income tax affairs for payment received for freelance assignments.

Freelance Therapist/s will not disclose details of their remuneration to any third party.

Refer a Friend
Love Pamper Company are currently offering one-off Refer a Friend incentive of £10.00 per Therapist for all our registered practitioners.  This will be payable once the Therapist has successfully completed their first Party for Love Pamper Company and must therefore include receipt of a completed Love Pamper Company Registration Form and all relevant certificates and insurance documentation.  The Therapist who is recommending a Friend should contact Love Pamper Company to notify them to expect the registration and the Therapist joining the scheme should mention their Friend at the point of Registration.  Love Pamper Company is unable to back-date payment previous recommendations.  Once a bonus has been paid for a Therapist then any future parties completed by the new Therapist will not be eligible for payment.  Any Therapist who has previously registered with Love Pamper Company at any point, will not be counted as a New Therapist and will therefore not be eligible for payment of the incentive.

General
I agree that Love Pamper Company will assign work for me on a self-employed basis and make no guarantee of the amount of work or income I will receive from submitting my details to the Worldwide Host Service Referral Network Database.

I understand and agree that Love Pamper Company are not accountable in any way for my actions or any third party claims against me including therapies and / or services rendered or advice given to the Host/s or Guest/s or general public. I also understand that it is my responsibility to inform Love Pamper Company of any change in the details I have submitted about myself and my services as soon as possible.

I also agree that to be given an assignment it is my responsibility to make sure that I have valid insurance cover.

I understand that the primary goal of Love Pamper Company is to provide a low cost solution for Therapist/s to gain extra work by matching Host enquiries with professional qualified practitioners.  I agree that I have completed the Worldwide Host Service Referral Network Form honestly and I have not withheld any information.

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It is the responsibility of the Therapist to acquaint themselves with these Terms and Conditions. These Terms and Conditions may be subject to change at the discretion of Love Pamper Company. The Therapist is bound by the Terms and Conditions as current at the time of accepting the engagement.

If you have any questions please contact us directly on 0789 650 8748 or via email at info@lovepampercompany.co.uk

If you have any questions then we recommend that you complete the relevant Enquiry Form, which can be found at the bottom of all the Pamper Packages pages, with as much detail as possible in order for us to best assist with your enquiry.  Alternatively, please refer to our FAQs or call us to request a ring back on. 

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